Our Services
|
Service
|
Monthly
user rate |
Monthly
fee |
Day's
rate (1) |
Hourly
fee (2) |
Response
time (3) |
Service hours (4)
|
Location
|
|
User Support for the Sun StarOffice™ / OpenOffice.org
Area
|
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| First-Level-Support: User support |
 Depending on number of employees
|
8 h
|
Monday to Friday,
8am to 5pm |
Hotline, E-Mail
|
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| Providing and loading of patches, upgrades and updates | |
|
|
€ 56
|
|
Monday to Friday,
8am to 5pm |
On Site
|
| Direct support by designated personnel: Queries will be handled by a maximum of 4 named and qualified employees, who can be contacted via the hotline or directly on the designated personal extension. All calls will be handled individually. |
|
€ 750
|
|
|
8 h
|
Monday to Friday, |
Hotline, E-Mail
|
|
Training Courses /
Workshops (5)
|
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| Workshops on selected topics relating to the specific uses of OpenOffice.org in your organization | |
|
€ 700
to € 1,200 |
|
|
|
On site or in the SCAI training suite
|
| Training course on the professional use of OpenOffice.org | |
|
€ 700
to € 1,200 |
|
|
|
On site or in training classrooms of SCAI
|
| Training course for OOo-Basic development in OpenOffice.org | |
|
€ 700
to € 1,200 |
|
|
|
On site or in training classrooms of SCAI
|
|
Maintenance Contract for Second Level Support
(6)
|
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| E-Mail Support: Queries can be sent to a special e-mail address set up by SCAI® GmbH specifically for your support queries. |
€ 1.50
|
€ 650
(not less than) |
|
|
24 h
|
Monday to Friday,
8am to 5pm |
E-Mail
|
| Hotline Support: Users may phone queries to a hotline number. Queries may be answered ad hoc, by return phone call or by e-mail. |
€ 2.50
|
€ 1,550
(not less than) |
|
|
16 h
|
Monday to Friday,
8am to 5pm |
Hotline, E-Mail
|
|
Project Management / Migration Management
/ Migration Feasibility Study
|
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| Project Management: We assist you in planning and realization of IT projects |
|
|
€ 1,200
to € 1,500 |
|
|
|
On Site
|
| Writing a Feasibility Study For migration from Microsoft Office™ to OpenOffice.org or Sun StarOffice™ and analyzing Microsoft Office™ documents by using SCAI MAS® (7) | |
|
Prices on application
|
|
|
|
On Site or at SCAI
|
| Migration Management: We assist you in the following aspects of the Migration: Microsoft Office™ => OpenOffice.org/StarOffice™; switching to a different Windows™ version; switching to a different operating system ( e.g. Windows™ => LINUX ) |
|
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Prices on application
|
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|
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|
Product Enhancements, Customization and Developing
New Software
|
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| Creating macros and templates for StarOffice™/OpenOffice.org, Microsoft Office™ | |
|
Prices on application
|
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|
|
|
| General programming with: Delphi, Kylix, Java, Perl,
.Net, C, C++, SOAP, XML-RPC, HTML, Webservices, Visual Basic, Oracle
Database Suite, XML, XSLT, FOP Databse systems: Oracle, MS-SQL, MySQL, SAP-DB / Adabas / MaxDB, Borland Interbase / Firebird, MS Access |
|
|
Prices on application
|
|
|
|
|
| (1) | Depending on required skills |
| (2) | Unit of work: 15 minutes. |
| (3) | Higher fees for faster response times. |
| (4) | Different fees for non-standard service hours. |
| (5) | Prices of the courses are depending of the content of each course. |
| (6) | The maintenance contract commences with the month in which the contract is signed and is valid for one year. It may be cancelled by either party, subject to a period of three months' notice. Maintenance and repair work will be conducted on site where SCAI® GmbH deems this to be necessary. |
| (7) | The SCAI MAS® software is subject to licence fees payable to SCAI® GmbH. |
Travel and accomodation expenses will be recharged to the cutsomer. All prices are subject to value added tax or other taxes as dictated by governing law.
The General Terms and Conditions of SCAI® GmbH apply.
